Terms of service

CONDITIONS OF PURCHASE SEE IOU

The Legal Notice published on this website identifies the owner according to the provisions of Art. 10 of the Law of Services of the Information Society and Electronic Commerce and contains information on the policy of protection of personal data.

The products offered on this page are intended for consumption, so the sales contract is made at the time the customer issues the express confirmation of your order. For this reason, EL ARMARIO DE CLAUDIA, S.L., recommends the full reading of the legal notice and these general conditions before accepting the order.

This contract is concluded within the legal framework established for Electronic Commerce by Law 34/2002 of Services of the Information Society and Electronic Commerce, taking into account Law 7/1996 of January 15, 1996 on the regulation of retail trade, Law 7/1998 of April 13, 1998 on general conditions of contracting, Royal Legislative Decree 1/2007 of November 16, 2007, approving the revised text of the General Law for the defense of consumers and users and Law 3/2014 of March 27, 2014.

The contracting conditions are as follows:

PRODUCT AVAILABILITY

The characteristics of the products offered on this site are displayed on the screen along with their visual identification. All orders are subject to product availability. If at the time of the issuance of the order we detect that there is no stock in our warehouses of any of the products included in it, EL ARMARIO DE CLAUDIA, S.L. will try to locate the garment.

If this is not possible, the customer will be notified immediately. In addition, the amount of the item charged and not sent will be paid in the following days to the customer, by the same means of payment used in the purchase.

PRICE OF THE PRODUCTS OFFERED

The prices in force on the website at the time of the order will be applied. The price of the products is detailed next to each one of them. VAT is included, this will be broken down later in the purchase process.

STEPS TO FOLLOW TO PLACE AN ORDER

THE PROCEDURE TO ORDER THE PRODUCTS OFFERED THROUGH THE WEBSITE IS AS FOLLOWS:
1. Select the product: The Customer who wishes to purchase a product offered through the Website must choose a family (jackets, shirts, t-shirts, etc), view the product, you can enlarge the picture, see the detail and the back of the product, composition, sizes available, reference and price. If the product is on the waiting list, one of our agents will contact you to inform you of dates and availability. When selecting the garment, color and size, you must click on the "Add to cart" button. The Customer will be able to continue selecting other products through the Website. These products will be included in the "Shopping Cart". The Customer will be able to continue with the purchase process until he/she has selected all the products he/she wishes to order through the Website.

2. My basket/Products: Once all the products have been selected, the Customer will be able to click on the "My basket" button and a summary of the order will be shown. This summary will detail the name of the selected products, with their corresponding image, as well as the unit price, the quantity, the subtotal of the purchase and the total of the purchase including taxes, if the customer wishes to continue shopping, he/she will have to click on the tabs of the products of interest, following the same process detailed above. Otherwise, he/she will click on the "Process order" button.
3. Place order: Next, the Customer must verify and fill in the billing information related to the order (Name and surname, address, city, State/province, Postal Code, Country, Telephone, etc). Customers who have already registered their shipping information at a previous time will not be asked to fill in this information again. Otherwise, before confirming the payment information, you must include the shipping information of the order, as well as the billing information of the same. Once this information has been filled in, you can click on the "Confirm" button.
4. Shipping method: In this screen you will be informed of the shipping costs.

5. Payment information: Then the Customer by clicking on continue will be directed to the payment gateway. To do this the Website offers the customer the option to choose a form of payment by credit card, VISA, MasterCard, as well as 4B or 4B Maestro debit card (which involves an automatic charge), or PayPal system. You must notify EAC of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that EAC can take the appropriate steps. Additionally, suppliers or issuers of means of payment may adopt anti-fraud measures, which entail the rejection of certain types of transactions. EAC is not responsible for the application of this type of security policies.
6. Order review: Before proceeding to the next step, the Customer may, before validating, view a summary of the order. Before proceeding with the payment, all the order data are displayed so that the Customer can check them or, if necessary, modify them by returning to the previous step.
7. Order confirmation: Once the order is confirmed, the Customer is shown confirmation of receipt of the order. The order will be processed once EAC receives confirmation of the payment of the order according to the method chosen by the Customer.

8. Once the purchase process is completed, the Customer will receive an e-mail with the information related to the order (order number, products purchased, delivery times and information on shipping costs).
9. The Customer will receive the products purchased at the address provided, according to the delivery times set out in this Website.

ORDER TRACKING

Once the order has been placed, it will be archived so that it can be accessed via the Internet until it has been delivered.

CONFIRMATION OF ORDER RECEIPT

Each time the company receives an order, an e-mail confirmation of receipt is sent within 24 hours of receipt of the order, except in the case of receipt on holidays or weekends, when confirmation will be sent the next business day after receipt.

PAYMENT METHODS

ARMARIO DE CLAUDIA, S.L. has several ways to accept order payments. Each one with very high security standards to ensure payment with confidence. The payment of the price of the products will be made by any of the following ways:
Payment by credit card. Visa, or MasterCard. The customer can choose to pay by credit card, so that the operation will be confirmed at the time the order is placed.
Payment with Paypal. The user is aware that the payment by this means implies the acceptance of the privacy conditions of Paypal, alien to those of this website.

RIGHT OF WITHDRAWAL

In accordance with the provisions of the General Law for the Defense of Consumers and Users, the customer shall have the right to withdraw from the contract for a period of 14 calendar days without giving any reason, unless otherwise provided by law.
The withdrawal period will end after 14 calendar days from the day of conclusion of the contract. To exercise the right of withdrawal, the customer must notify its decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

You may use the model withdrawal form below, but its use is not mandatory. Both the e-mail address and the postal address to which you can send your request appear at the end of these conditions of purchase.

To determine the observance of the withdrawal period, the date of issue of the declaration of withdrawal shall be taken into account. EL ARMARIO DE CLAUDIA, S.L. shall promptly communicate to the customer on a durable medium the acknowledgement of receipt of such withdrawal, in case of receiving the exercise of this right via email. EL ARMARIO DE CLAUDIA, S.L. will refund any payment received from the customer, including, where appropriate, delivery costs, without undue delay and, in any event, no later than 14 calendar days from the date on which it has been informed of the customer's decision to withdraw from the contract.

EL ARMARIO DE CLAUDIA, S.L. will make the refund using the same means of payment used by the customer for the initial transaction. However, in the event that the customer has expressly selected a mode of delivery other than the least expensive mode of ordinary delivery, EL ARMARIO DE CLAUDIA, S.L. shall not be obliged to reimburse the additional costs arising therefrom. The customer must return the products that make up the order object of the return to EL ARMARIO DE CLAUDIA, S.L. in perfect condition, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to EL ARMARIO DE CLAUDIA, S.L.

This deadline shall be deemed to have been met if the customer returns the goods before the end of the 14 calendar day period. The customer shall only bear the direct costs of returning the order. The customer shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics or functioning. Likewise, returns can be made in store.
All returns or size exchanges in our stores are free of charge. You can return items within a period of 14 days at our following points of sale:

You can return items within a 14-day period at our following outlets:

 

 

It is the responsibility of EAC to make the necessary arrangements with the transport company to ensure delivery of the order within a maximum period of 15 working days in the case of shipments to the peninsula and 40 working days in the case of Balearic Islands, Ceuta, Melilla, Canary Islands or abroad, otherwise the shipment will be canceled and the customer will be refunded the amount of the order and the shipment.
If after this period and once the amount has been refunded to the customer the shipment arrives, the customer may choose to return the shipment without any charge or make the payment of the order.
The delivery will be made to the address indicated by the customer, which may be different from their usual residence, being able to be sent to their workplace or even to a third person to whom you want to make a gift.
In any of the assumptions will require the identification of the buyer or the person to whom the product is addressed, by means of official document that identifies him and signature of the delivery note.
The amounts indicated include Spanish VAT and are subject to change depending on the taxation applicable to the country of invoicing chosen.
* DURING SALES, OUTLET OR SPECIAL PROMOTIONS WE DO NOT OFFER FREE SHIPPING.

PRICING POLICY

EL ARMARIO DE CLAUDIA, S.L. unilaterally reserves the right to modify the price of the products offered through this Web site. Without prejudice to the foregoing, the prices in force in the advertising coinciding with the time of the formalization of the order will be applied, to ensure the customer the accuracy of the price of the products. The price of the products offered on the Website include Value Added Tax (VAT) or other taxes that may be applicable and, in any case, shall be expressed in Euro currency.

ONLINE DISPUTE RESOLUTION

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the consumer and EL ARMARIO DE CLAUDIA, S.L., without the need to resort to the courts of law, through the intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest

APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or construed in accordance with Spanish law where not expressly stated. The parties agree to submit to the courts and tribunals of the domicile of the consumer any dispute that may arise from the provision of products or services covered by these Conditions. In the event that the consumer is domiciled outside Spain, the Parties expressly waive any other forum, submitting to the Courts and Tribunals closest to the town of Madrid (Spain).

DOUBTS OR COMPLAINTS

We have official complaint forms available to consumers and users, you can request them through any of the means of communication described below. Likewise, the user can direct their doubts, complaints or queries about the order to:
Company: EL ARMARIO DE CLAUDIA
Address: CALLE CLARA DEL REY, 53, 28002 MADRID (Madrid)
Phones: +34 624 403 970 (online department)
Email: online@seeiou.com
Online Dispute Resolution Platform of the European Union
https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest